A study on e-commerce in Belgium

In order to get a clear insight into the situation of e-commerce in Belgium, BIPT has entrusted KPMG with a study aiming at mapping out the possible obstacles to the growth of e-commerce as regards parcel delivery.

On the basis of existing studies, a survey specifically created for the occasion, and a public consultation, KPMG has identified the following three obstacles to the growth of e-commerce:

  1. the lack of transparency as far as the delivery offer and customs

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